Is my privacy and personal information secure on your site?
Absolutely! Please read our privacy policy to view the full details on how we protect your privacy and personal information.
Do you restock items that are sold out?
Unfortunately at this time we do not restock most of our items. Please visit our shop section to see what is currently on sale in our online store. You may also e-mail info@jendairobinson.com to check product availability.
What kinds of payments methods do you accept?
We accept the following forms of payment:
Paypal
Visa
Mastercard
American Express
Discover
Apple Pay
Store Credit
How do I check on my order status?
Confirmations are sent via email within 30 minutes when your order has been received or your shipment has been processed, based on the valid email address provided to us.
If you did not receive any confirmation emails, please check your email spam filter.
Select jendairobinson.com as a trusted website domain in your spam filter.
Please allow 24 to 48 hours for your order status to change.
Can I modify or cancel my order?
Please e-mail info@jendairobinson.com as soon as possible to cancel or modify your order.
Why was my order cancelled?
Jendai Robinson, LLC was unable to verify the billing information that was entered on the order. If the billing address does not match with what the credit card issuer or bank has on file, the order will be automatically canceled.
If your order has been canceled, please contact your credit card issuer or bank to verify that the billing information is correct. Afterwards, create a new order using the correct billing address.
Your item was out-of-stock.
If you still need assistance, please contact us at info@jendairobinson.com
How do I track my package after it has been shipped?
As soon as your package is shipped, you may receive an email notification confirming the shipment. The email will provide you with the tracking number for your package and a link to the shipping carrier's website.
I Think My Package Was Lost Or Stolen, What Do I Do Now?
Jendai Robinson, LLC is not responsible for lost or stolen packages. The carrier will generally determine if your order can be left in a safe secure place at your delivery address. If you believe your package may have been lost or stolen, please contact info@jendairobinson.com so we can assist you.
I cannot find the answers to my questions, how do I reach customer service?
You can fill out a form to contact customer service.